Leadership Lessons

The process of consistently preparing, cooking, and serving a delicious patty melt at a reasonable cost is no secret. What it takes is competent people who care, a bullet-proof process, and some supporting technology in the background (to take the order, get it to the right table, process the payment, etc.). But while it’s no secret, it takes great leadership to bring it all together to create the special experience we seek. The preparation of a patty melt requires a scope of skills at the grill that go beyond that of the typical burger. Plus, patty melts are ordered less frequently. All this tests the rigor of the system and the leadership of the team that’s making it all happen.

Since I’m passionate about leadership, the enjoyment of a great patty melt experience for me extends beyond the taste of the food to the ingredients of great leadership that make the experience consistently great.